Last updated: 4 September 2026

Privacy Policy

This policy explains what data DarkFunnels processes, what for, with which providers, and what control you (and your customers) have. It is written to be read.

This is a courtesy translation. The binding version is the Spanish one at darkfunnels.ai/privacidad; if the two differ, the Spanish text prevails.

1. The two roles

Two sets of data live side by side in DarkFunnels. The data of your account (yours and your team’s), for which DarkFunnels is the data controller. And the data of your customers, which flows through your WhatsApp conversations: for that data your business is the controller, deciding what is captured and what for; we process it on your instructions, for the sole purpose of providing you the service.

2. What data we process

• Your account: name, email, phone, company and billing details.
• Your operation: WhatsApp conversations (text, audio, images, documents and locations), contacts and the variables your agent captures, orders, payment receipts your customers send, files in your Library, appointments and shipments.
• Technical: activity logs, usage metrics and an audit trail of actions.

3. What we use them for

To run the service: so your agent answers from your own sources, your team sees the inbox, payments get reconciled, shipments go out and usage is measured. Also for security (isolating accounts, detecting abuse) and to support you when you write to us. We do not sell your data or your customers’ data, and we do not use it to train AI models.

4. AI and providers

To generate each reply, the relevant content of the conversation is processed with AI model providers (text generation, vision to read payment receipts, audio transcription) under API terms that do not allow your content to be used to train their general models. The infrastructure runs on international cloud providers (for example Supabase and Railway), so data may be stored outside Peru, under those providers’ data protection agreements.

5. Security

Each company is isolated at the database level (multi-tenant architecture with row-level access rules); sensitive actions are recorded in an append-only audit trail that is never rewritten; access inside your account is decided by you, per person; and traffic travels encrypted. No system is infallible: if an incident were to affect your data, we will tell you and act to contain it.

6. How long we keep them

While your account exists, your data stays, even if your subscription lapses, so you can come back without starting over. You can request permanent deletion of your account or of specific data by writing to soporte@darkfunnels.ai; we carry it out, except for records the law requires us to keep (billing documents, for instance).

7. Your customers’ control

If one of your customers writes “stop messaging me” (or something equivalent), the agent automatically stops writing to them and the preference is recorded. That preference is respected until the customer expressly asks to receive messages again. If an end customer wants to exercise rights over data your business captured, they should address your business as the controller; if they write to us, we channel it to you.

8. Your rights

You may exercise your rights of access, rectification, cancellation and objection under Peru’s Law No. 29733, the Personal Data Protection Act, and its regulations. Write to soporte@darkfunnels.ai from your account’s email address and we will respond within the legal deadlines.

9. Cookies

darkfunnels.ai (this site) sets no tracking cookies. If you arrive with campaign parameters (for example utm_source), they are kept in your browser’s session storage only to attribute your sign-up. The application (optimind.darkfunnels.ai) uses the cookies and tokens strictly necessary to keep your session open.

10. Minors

DarkFunnels is a service for businesses. It is not directed at minors and we do not knowingly collect their data.

11. Changes and contact

If this policy changes, we publish the new version here with its date and give notice through the platform’s channels when the change is material. Questions? soporte@darkfunnels.ai.